Refund policy

Return and Refund Policy

At WallTheArt, customer satisfaction is very important to us. We carefully prepare and pack every order, and we always do our best to make sure you are happy with your purchase.

Return Window

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we gladly accept returns, exchanges, or refunds. Please contact us within 7 days of delivery and include clear photos of the item and packaging.

After reviewing the issue, we may offer one of the following solutions:

A replacement item
A return and full refund
A partial refund
Another suitable solution depending on the situation

Return Eligibility

To be eligible for a return, the item must be unused, undamaged by the customer, and returned in its original packaging whenever possible.

Personalized and Custom Products

Personalized, custom-made, or made-to-order products cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Because these items are created specially for each customer, we are unable to accept returns for reasons such as change of mind, incorrect size selection, or personal preference.

How to Start a Return

To start a return, please contact us at:

support@walltheart.com

Please include:

Your order number
Your full name
The reason for your return request
Photos of the item and packaging if the item is damaged, defective, or incorrect

Return Shipping

For damaged, defective, or incorrect items, we will help with the return, replacement, or refund process.

For returns that are not related to damage, defect, or an incorrect item, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for returned items.

Refunds

Once your return is received and inspected, we will notify you about the approval of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they enter production or shipment preparation. Personalized or custom orders cannot be canceled once production has started.

Customer Satisfaction

We care about your experience with WallTheArt. If there is any problem with your order, please contact us before leaving feedback or opening a dispute. We will always do our best to help and find a fair solution.

Contact Information

For return, refund, or order questions, please contact us at:

WallTheArt
Email: support@walltheart.com
Website: https://walltheart.com