Shipping policy
Shipping Policy
Thank you for shopping with WallTheArt. We carefully prepare and pack every canvas art order to make sure it arrives safely and in excellent condition.
Processing Time
Most canvas art orders are prepared and shipped within 1 business days after payment confirmation.
Personalized, custom-made, or special-size orders may require additional preparation time. If extra time is needed, we will do our best to inform you.
Shipping Carriers
We usually ship our canvas art products with FedEx or DHL Express.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
After shipment, most decorative canvas art orders are delivered within 3-5 business days.
Estimated delivery times may vary depending on the destination country, customs process, carrier conditions, holidays, weather conditions, or other situations beyond our control.
Shipping Rates
Shipping costs, if applicable, will be shown at checkout before payment is completed.
If free shipping is available for your order or region, it will be displayed during checkout.
Order Tracking
After your order is shipped, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking updates to appear after the package is handed over to FedEx or DHL Express.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before completing your order.
WallTheArt is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
WallTheArt is not responsible for customs delays or additional fees charged by local authorities.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at support@walltheart.com.
Please include your order number and clear photos of the damaged item and packaging. We will review the issue and do our best to offer a suitable solution, such as a replacement, refund, or return.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost, please contact us at support@walltheart.com. We will help investigate the issue with the shipping carrier.
Contact Information
For shipping questions, please contact us at:
WallTheArt
Email: support@walltheart.com
Website: https://walltheart.com