Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Most orders are carefully prepared and shipped within 3–5 business days. Delivery times may vary depending on your location, but international orders typically arrive within 7–14 business days after shipment.

Do you ship worldwide?

Yes, we ship to most countries worldwide. If you are unsure whether we can deliver to your location, please contact us before placing your order.

How is my order packaged?

Every order is securely packed with protective materials to help ensure it arrives safely. Fragile products such as glass prints and cutting boards are packaged with extra care.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a tracking number so you can follow your package during delivery.

Products

What materials do you use?

We use premium cotton canvas, high-quality printing materials, fade-resistant inks, and professional-grade surfaces designed for long-lasting color and detail.

Are the canvas prints ready to hang?

Yes. Stretched canvas prints arrive ready to hang and include the necessary hanging hardware.

What is the difference between stretched canvas and rolled canvas?

Stretched canvas is mounted on a wooden frame and arrives ready to hang. Rolled canvas is shipped without a frame, making it a great option if you prefer to choose your own frame locally.

Can I order a custom size?

Yes. For custom size requests, please contact us at support@walltheart.com with the size and product type you need. We will be happy to help if the requested size is available.

Are the colors exactly the same as shown on screen?

We do our best to display colors as accurately as possible. However, slight color differences may occur due to screen settings, lighting conditions, and production materials.

Returns & Refunds

What if my order arrives damaged?

If your order arrives damaged, please take clear photos of the product and packaging, then contact us as soon as possible. After reviewing the issue, we will arrange a replacement at no extra cost when eligible.

Can I return my order?

If you have any issue with your order, please contact us first. We will review your request and do our best to provide a helpful solution.

What if I entered the wrong shipping address?

Please contact us immediately if you entered an incorrect shipping address. If the order has not been shipped yet, we will do our best to update it before dispatch.

Custom Orders & Support

Do you accept custom design requests?

Yes, we may be able to help with custom designs, special sizes, or personalized requests depending on the product. Please contact us with the details.

How can I contact you?

You can contact us anytime at support@walltheart.com. We are happy to help with product questions, custom requests, shipping updates, or order issues.