Shipping policy

SHIPPING POLICY

**Last updated: August 18, 2026**

WallTheArt ships from Türkiye to available destinations using tracked international services. This policy explains preparation, delivery, customs, damage, and delay procedures.

## 1. Order Preparation

Estimated preparation times begin after payment authorization and, for commissioned or personalized work, after final customer approval.

- **In-stock Original Works:** normally 1–3 business days.
- **Gallery Editions and items produced to order:** normally 3–7 business days.
- **Commissioned, personalized, or special-dimension works:** according to the written project estimate supplied before production.

These are estimates. Product-specific information or the order confirmation controls if it states a different schedule. Business days exclude weekends and public holidays in Türkiye.

## 2. Carriers and Tracking

We generally use DHL Express, FedEx, UPS, or another tracked carrier appropriate for the destination and dimensions. After dispatch, tracking details will be sent to the email address supplied at checkout when available.

Tracking can take up to 24–48 hours to show its first carrier scan. Large, unusually shaped, or high-value works may require specialist handling or additional documentation.

## 3. Estimated Transit Time

Express international transit commonly takes approximately **3–7 business days after dispatch**, but the actual period depends on destination, customs clearance, remote-area service, carrier capacity, weather, public holidays, and events outside our reasonable control.

Preparation and transit are separate periods. A delivery estimate is not a guaranteed arrival date unless we expressly agree otherwise in writing.

## 4. United States Delivery Rule

For orders covered by the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we will ship within the time stated in our advertising or order communication. If no shipment time is stated, we will ship within the period required by applicable law. If we cannot do so, we will provide an appropriate delay notice and a right to cancel for a prompt refund as required.

## 5. EU/EEA and UK Delivery

For consumers protected by EU/EEA or UK distance-selling rules, we will deliver within the agreed period or, if no different period was agreed, within the statutory period. Mandatory remedies for non-delivery, material delay, or loss remain unaffected.

## 6. Shipping Charges

Shipping charges and any available free-shipping offer are displayed at checkout. A free-shipping offer covers the transportation service stated at checkout and does not automatically include destination-country duties, VAT, sales/use tax, brokerage, storage, remote-area fees, or other governmental charges unless expressly stated.

## 7. Customs, Duties, and Import Taxes

Unless checkout or your order confirmation expressly states **duties and taxes included**, international orders are sent on a duties-unpaid basis. The recipient may be treated as importer of record and may be responsible for customs duties, import VAT, use tax, clearance fees, brokerage, and local charges assessed by the destination country.

Customs authorities may request identification, tax information, or payment before release. WallTheArt does not control these assessments or customs processing times. Refusing to pay lawful import charges may cause return, abandonment, or destruction of the shipment. Where permitted by law, resulting carrier, return, duty, or storage costs may be deducted from any refund.

## 8. Address Accuracy

Review the complete delivery address, postcode, telephone number, and recipient name before checkout. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after dispatch.

Where permitted by law, additional carrier costs resulting from an inaccurate or incomplete address supplied by the customer may be charged to the customer. We remain responsible for obligations that cannot lawfully be transferred.

## 9. Delivery Inspection and Signature

Signature may be required. Before accepting visibly damaged packaging, ask the courier to record the damage where possible. Photograph the unopened package from all sides, the label, internal packing, and the item during unpacking.

Do not discard packaging until the work has been inspected and any claim resolved.

## 10. Damage in Transit

Report damage to wallartsdecors@gmail.com as soon as reasonably possible and preferably within 7 days of delivery. Include the order number and clear photographs of the packaging and item. The 7-day request supports carrier investigation and does not shorten mandatory consumer remedies.

We will assess the evidence and, where appropriate, arrange repair, replacement, return, price reduction, or refund in accordance with applicable law and our Return and Refund Policy.

## 11. Lost or Delayed Shipments

If tracking has not updated for an unusual period or a package appears lost, contact us. We will open a carrier investigation. A shipment is not treated as lost until the carrier completes its investigation or the applicable legal standard is met.

Where we selected the carrier, responsibility for the goods remains with us until delivery to you or your designated recipient, as required by applicable law. If delivery cannot be completed within the promised period, available cancellation and refund rights will be provided.

## 12. Failed Delivery and Unclaimed Packages

The customer is responsible for monitoring tracking and responding to reasonable carrier or customs requests. If a package is returned because delivery was refused, the address was incorrect, required import charges were not paid, or the package was not collected, we will contact you after it returns. Where permitted by law, actual unrecoverable transportation, duty, storage, and return costs may be deducted from a refund.

This does not apply where delivery failed because of our error, carrier loss for which we are responsible, or another matter protected by mandatory law.

## 13. Restricted Destinations

We may be unable to ship to certain destinations or persons because of carrier limitations, sanctions, export controls, customs rules, conflict, or safety concerns. An available country selector does not guarantee that every product can be shipped to every address. If we cannot fulfill an order, we will notify you and refund amounts paid.

## 14. Contact

Shipping assistance: wallartsdecors@gmail.com 
Website: **https://walltheart.com**