Refund policy

# Return and Refund Policy

At *WallTheArt*, customer satisfaction is important to us. Every order is carefully prepared and packed before shipment. If there is any issue with your order, please contact us and we will do our best to help.

## Return Window

Please contact us within *7 days of delivery* if your item arrives damaged, defective, or incorrect.

Eligible non-personalized items may be returned within *14 days of delivery*, as long as they are unused, undamaged by the customer, and returned in their original packaging whenever possible.

## Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within *7 days of delivery* and include:

* Your order number
* Your full name
* Clear photos of the item
* Clear photos of the packaging
* A brief description of the issue

After reviewing the issue, we may offer one of the following solutions:

* A replacement item
* A return and full refund
* A partial refund
* Another suitable solution depending on the situation

## Personalized and Custom Products

Personalized, custom-made, or made-to-order products cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Because these items are created specially for each customer, we cannot accept returns for reasons such as change of mind, incorrect size selection, wrong personalization details entered by the customer, or personal preference.

## How to Start a Return

To start a return, please contact us at:

*Email:* 

Please include your order number, full name, reason for the return request, and photos if the item is damaged, defective, or incorrect.

## Return Shipping

For damaged, defective, or incorrect items, we will help with the return, replacement, or refund process.

For approved returns that are not related to damage, defect, or an incorrect item, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for returned items.

## Refunds

Once your return is received and inspected, we will notify you about the approval of your refund.

If approved, your refund will be processed to your original payment method within *5–10 business days*. Please note that your bank or credit card company may need additional time to process and post the refund.

## Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they enter production or shipment preparation. Personalized or custom orders cannot be canceled once production has started.

## Contact Information

For return, refund, or order questions, please contact us:

WallTheArt

*Email: wallartsdecors@gmail.com

*Website:* https://walltheart.com